Support
Need help with Okami Vision? Find answers below, or get in touch and our team will help.
Contact us
Email us about anything: sign-in trouble, scoring issues, billing, or feedback. For a bug, include your iPhone model, iOS version, and a screenshot if you can.
[email protected]In the app: Account tab → Settings → Support.
Getting Started
How do I sign in?
Sign in with Apple, Google, or your email address. Email sign-in sends a one-time code to your inbox, so there is no password to remember. If the code doesn't arrive within a few minutes, check your spam folder, then request a new code.
Can I use Okami Vision on more than one device?
Yes. Your rounds, scores, and loadouts are stored with your account. Sign in with the same method on another device to see them.
AI Scoring
Which target faces does AI scoring support?
AI scoring currently supports 6 Ring, 10 Ring, and Vegas 3-Spot target faces. Choose the matching target type when you set up a round. You can always score any target by hand with the on-screen keypad.
How do I get the most accurate AI score?
- Keep the entire target face in the frame.
- Shoot as straight-on as you can, not from a steep angle.
- Use even lighting and avoid strong glare or shadows.
- Line the target up with the ring overlay before you confirm.
- Take the photo before you pull any arrows.
The AI got a score wrong. What should I do?
Review the detected arrows before saving the end, then tap any score to correct it with the keypad (M, 1–10, X). If a photo is consistently scored wrong, email us the photo so we can improve the model.
Can I score without taking a photo?
Yes. Manual scoring with the keypad is always available and is never limited, on free and Pro accounts alike.
Okami Pro & Billing
What does Okami Pro include?
Okami Pro unlocks unlimited AI target scoring and full trend analytics. Free accounts include a monthly allowance of AI scans; the Account tab shows how many you have left this month.
How do I cancel or change my subscription?
Subscriptions are billed and managed by Apple. On your iPhone, open the Settings app, tap your name, then Subscriptions, and choose Okami Pro.
Pro members can also tap Okami Pro → Manage on the Account tab in the app. Cancel at least 24 hours before your renewal date to avoid being charged for the next period.
I paid but don't have Pro. How do I restore my purchase?
Make sure you're signed in to the same Apple ID used for the purchase. In the app, open the Account tab, tap Upgrade to Pro, then tap Restore on the Okami Pro screen. If Pro still doesn't appear, email us with the date of purchase.
How do I request a refund?
Apple handles all App Store payments and refunds. Request one at reportaproblem.apple.com. We can't issue refunds for App Store purchases directly.
Account & Privacy
How do I delete my account?
In the app, open the Account tab, tap Settings, then Delete account and confirm. This permanently deletes your account and its scoring data. Deleting your account does not cancel an Apple subscription, so cancel Okami Pro first.
How is my data used?
Read our Privacy Policy for what we collect, including the target photos you upload for scoring, and how we use it. Our Terms and Conditions cover subscriptions and use of the app.
Okami Development, LLC, 2550 E Rose Garden Ln Unit 72181, Phoenix, AZ 85050.